Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the Bike Size?

This is really a combination of your height and leg inseam. You want to make sure that the stand over height is comfortable and there is at least 1″ of clearance between you and the top tube.
Sizing guidelines for foldable bikes, both road and mountain, is as follows:
17″ Frame: Under 5’3″
19″ Frame: Fits riders between 5’3″ and 5’10”
21″ Frame: Riders 5’10” and Up

Describe your services and part replacement procedure after purchase?

Most parts, with the exceptions of frames and forks, are standard and can be replaced through any quality bicycle dealer.

How to transport a Foldable Bike?

Foldable bikes are primarily made to fold to be taken on a bus or metro ride and can easily fit most cars when folded. Check our folded dimensions at our website or in the technical sheet for your bike of choice.

What is the concept behind Smaller Wheel Size?

A small wheel has a slightly higher rolling resistance than a larger wheel. Small wheels offer several performance advantages: they accelerate faster due to a lower moment of inertia, are more aerodynamic, and lighter.

What are the Shipping Rates?

Shipping and handling rates vary depending on the destination of the order. For most bikes and accessories, shipping is free. All shipping cost options and estimated arrival date are calculated during the check out process. Shortly after completion of placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. Please save these email invoices for your records.

Describe your Return Policy?

We offer a 14-day return guarantee. Return shipping cost will be at the expense of the buyer. Please contact us and we’ll work out the details with you.

Which Payment Methods are acccepted while online shopping?

We accept payment from industry leading vendors Paypal and Stripe. We are able to accept major credit cards Visa, Mastercard, American Express and Discover. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.

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